Privacy policy

Information we collect

We may collect information including:

• your name, email address and telephone number;
• your service address, suburb and access instructions;
• the garden services you request and information about the job;
• photos and files you choose to upload with your request;
• quotes, bookings, invoices, payments and communications; and
• basic technical information supplied by our website and form providers, such as device, browser, IP address and submission time.

Please avoid uploading photos that show people, identity documents or other sensitive information that is not needed to assess the job.

How we collect information

We usually collect information directly from you through our website, quote-request form, email, telephone conversations and dealings with you as a customer. We may also receive information from a person acting for you, such as a property manager.

Why we use it

We use personal information to:

• review your request and prepare a scope and fixed-price quote;
• contact you about your request, quote, booking or service;
• schedule and deliver agreed garden work;
• manage invoices, payments, records and customer support;
• protect our systems and prevent misuse; and
• meet legal, tax, accounting and dispute-resolution obligations.

We may use software to organise submissions, classify requested services and help our staff draft a proposed scope of works. A staff member reviews the request before a quote is issued. Automated tools do not by themselves confirm a booking, set a binding final price or charge you.

Who we share it with

We disclose information only where reasonably needed to operate the service, including to providers that support website hosting, online forms, secure intake processing, email, quoting, scheduling, accounting and payments. These providers include Fillout, DreamIT, OctopusPro, Xero and Stripe where the relevant service is used.

We may also disclose information when required by law, to protect people or property, or with your consent. We do not sell your personal information.

Storage, overseas processing and retention

We use reasonable administrative and technical safeguards to protect the information we hold. Some service providers may store or process information outside Australia. Their processing locations can change with their infrastructure. Where applicable, we take reasonable steps to use reputable providers and handle information consistently with Australian privacy requirements.

We retain information only for as long as reasonably needed for the purposes described above and for legal, tax, accounting, warranty or dispute requirements. When it is no longer required, we take reasonable steps to delete it or de-identify it.

Cookies and technical data

Our website and form providers may use cookies or similar technologies that are necessary to deliver the site, keep forms working and protect against misuse. We do not currently use the website for third-party behavioural advertising.

Access, correction and complaints

You may ask for access to personal information we hold about you or ask us to correct it. You can also raise a privacy question or complaint by emailing hello@nofussgardens.com.au. Please provide enough information for us to understand and respond to your request. We may need to verify your identity first.

We will review privacy complaints and respond within a reasonable time. If your concern is not resolved, you may be able to contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy when our services or information-handling practices change. The effective date above shows when it was last updated.